Sales and Customer Service
"Customers are always right" is a common saying in the business world. Ask and answer questions about business, sales, and how to act around customers.
Asked by Bailee Hand in Sales and Customer Service, Business & Finance, Restaurants and Dining Establishments
What is the proper amount to tip for customer service?
Generally speaking, most people in the United States will tell you that good service deserves a 15-20% tip. As a former server myself, I tend to give more than 20% to support my fellow industry friends as a sign of solidarity. Also, I'm proud to say that when I was last waiting tables, I averaged above 25% tips, but that's because I was lucky enough to have wonderful regular customers. Truly great service can be rare, but in my opinion, there's no ceiling on what percentage of tip your server deserves. I've given out 100% tips on special occasions when the experience was extremely special and personalized.
How do you answer 'How would you relate your key competencies to this position as a Branch Manager in Banking' in a job interview?
Relating Key Competencies They're asking how your experience relates to the job for which you are applying. A good place to start? Make a list of the requirements for the job. Circle any that apply to you. What skills do you have that apply to the position? What experience do you have that will help the company if they hire you? Give at least one example. That's how YOU relate to the job. Here are suggestions for answering the interview question: As an individual, I have confidence in my leadership and interpersonal skill. My ability to produce innovative and concepts of management, work as a team player, and meet deadlines, together with my attention to detail, have contributed to my successes in management planning. I have performed direct work with my oversea team to run projects and problem solving. I am an effective organizer and planner. My outgoing and friendly nature allows me to interact well with other staff members at all levels and I am able to bridge the gap between technical and non-technical persons. I am diligent, very expeditious. I have good listening, communication and organizational skills, I can be work as a good team player. My professional qualification and experience is 100% right according to the position and I am positive that I will give it up develop. Realize that you're probably talking to a knob in HR. "Key competencies" is truly a taste of the worst in Human Resource drivel. Just tell them why you think your skills match the requirements. That's all. Is it a stupid way to ask it? Yes it is. Welcome to the world of interviewing! What they are asking for are skills that are applicable to the position of customer service. Like are you a people person. Do you work well under a lot of stress, can you deal with angry customers etc. Do you have customer service experience??? If so list the things you've done in previous positions. Did you work on a register. "Competencies" is asking what skills are you competent in. You know which skills are you very good at.
What are the duties and responsibilities of a salesman?
It is the duty of a salesman to be hardworking and honest. Its the passion one is expected to put into his task that would determine the success of sales. The better you make efforts, the better the outcomes would accrue from that. If you do something amazing and you believe in it, everything you do is marketing. If you build crap and you know it's crap, then marketing is sleight of hand that you hope to pull on the unsuspecting. You might score twenty bucks by stealing my wallet, but you're not going to gain a customer for life. Also augmenting your marketing approach with promotional products would add a vigor to your marketing campaign.
How do you explain to an interviewer how you would handle an irate customer over the phone?
Handling Irate Customers Suggestions: 1. Get a clear understanding of the problem as quickly as you can. To diffuse the anger try - feel, felt, found I know you how you feel, this would be very frustrating....blah, blah, blah I felt the same way (would feel the same way). I've found that if....blah, blah, blah 2. Or simply ask, what can I do to solve this problem for you? It is vital to mention, however, since this is a job interview, that you would follow all specified company guidelines for resolving the customers dispute - it is always important to respect the customer it is just as important to protect the interests of your employer. Here is more input: I would show concern for the customer and allow them to vent but not take total control of the conversation. And ask what can I do to help the situation. In a calm manner and a pleasant voice to diffuse the situation. Basically I feel that we should try and regain control of the situation rather than have the customer shout abuses and rave and rant about a situation that might take only a minute's work, if discussed on the right frequency. Wait for sometime, let the customer take a breath, cut in, take control (but slowly and delicately, dont bully him) and drive him on your route.
What are salary negotiation tips?
Tips for Negotiating Your Salary The most important thing may be that you have a clear goal (e.g., 70 grand) and that you're prepared to walk away if you don't get it. Answer Negotiating your salary is composed of two stages. The first is the preparation and planning stage and the second is the actual negotiation where communication and information sharing takes place. Planning includes gathering information such as competitive salary rates, your basic salary requirements and the benefits you need to consider. From SalaryList.com 10 point for Salary Negotiation, research and preparation is key. Wait after you get the offer or after performance review, try to ask clarification questions, think salary is just part of compensation package and propose options. Answer Find out what the average salary for your job is, and then find out what most people that work for the same company earn. Then negotiate! But remember, that your only new, so don't ask for what everyone else gets to start off with. If you can show them you do a good job then in a few months ask for more.
What are the Limitations of swot analysis?
One major problem with the SWOT analysis is that while it emphasizes the importance of the four elements associated with the organizational and environmental analysis, it does not address how the company can identify the elements for their own company. Many organizational executives may not be able to determine what these elements are, and the SWOT framework provides no guidance. For example, what if a strength identified by the company is not truly a strength? While a company might believe its customer service is strong, they may be unaware of problems with employees or the capabilities of other companies to provide a higher level of customer service. Weaknesses are often easier to determine, but typically after it is too late to create a new strategy to offset them. A company may also have difficulty identifying opportunities. Depending on the organization, what may seem like an opportunity to some, may appear to be a threat to others. Opportunities may be easy to overlook or may be identified long after they can be exploited. Similarly, a company may have difficulty anticipating possible threats in order to effectively avoid them. While the SWOT framework does not provide managers with the guidance to identify strengths, weaknesses, opportunities, and threats, it does tell managers what questions to ask during the strategy development process, even if it does not provide the friendus. Managers know to ask and to determine a strategy that will take advantage of a company's strengths, minimize its weaknesses, exploit opportunities, or neutralize threats. Some experts argue that making strategic choices for the firm is less important than asking the right questions in choosing the strategy. A company may mistakenly solve a problem by providing the correct answer to the wrong question.
What are slowest months for retail?
Every month except December. *** Another answer: The "slowest" months depends partly on the merchandise you're selling (car parts always sell as do big appliances). The absolute slowest months are January through Spring Break (usually March) and mid-July through August (vacations). The busiest times are the week before Halloween through December 28, Valentine's Day, Easter and June (graduations and weddings). The rest of the year is when you really have to do the work; 1/3 will buy no matter what, 1/3 won't buy anything and the remaining 1/3 will be those you have to market to.
Is Savings Ace a scam?
Asked in Sales and Customer Service, Companies
What is meant by the term customer satisfaction?
Customer satisfaction is a measure of how the products or services that are supplied by a company match up against the customer's expectations of that product or service. For example, if you purchase an item from a TV Commercial that guarantees customer satisfaction, it must be a product that matches your expectations of how good you think the product will be or how good it will perform. There's a customer satisfaction index for measuring these expectations closer.
What is organisational buying behaviour?
Asked in Sales and Customer Service
Why is patience very important in customer service?
What is a slogan for a moving company?
We are considered a one stop moving shop because we can provide Van Line services with 2 of the major carriers in the entire US, we also have agency agreements with three different POD suppliers, we also work with the we drive trailer space rental companies and also have contracts with many freight carriers and can provide overseas moving through one of the many international forwarders we contract with, all but the Van Lines are considered alternative services - meaning nontraditional transportation methods. We are working on a rental truck corporation to add this final option. We able to get discounts from these alternative suppliers and we pass the commission on to the customer in the way of a discount for packing, loading or unloading services we provide. We can give the consumer a full service move at self service prices. We are The Pack Pros and help customers throughout the entire continental US, Hawaii and Canada. Our slogan is "Your Mover For Life" because we take pride in our customer service quality and plan on helping every time you move in the future.
How do you answer 'Describe a time you influenced others in a group' in a job interview?
What is the proper way to list husband and wife in a program when husband is jr?
Someone breaking the law by reselling tickets?
It is basically called a scalper. It is not illegal to scalp or sell tickets, but some states regulate the practice. They don't want it done outside of the venues in some places, for example, to prevent fraud or crimes (scalpers carry a lot of money if they do well). Some states also have laws limiting prices to a certain amount above face value (the original price).
How much does an American Girl Doll horse cost?
The fact of the matter is there are 4 full sized American Girl Doll Horses and 2 smaller sized filly horses. The horses cost $75. The fillies cost $44. Yet remember, it costs more for taxes, shipping/handling, and sometimes they may add express charges of 20 for the size of the shipment and can be on back order until certain date. 1. Palomino Horse (Light cream/white) 2. All American Girl Horse (Brown) 3. Kayla Horse (Black with white/grey spots) almost Apaloosa type 4. Black Stallion (Black) you'll find in catalogue, not on the internet or website. The above are the full sized $75 horses. All American Girl Dolls with Piercings are awesome for girls. Less expensive Our Generation Horses run around $34.79 at Target and Amazon.com. Have White Thouroughbred Horse, Brown Quarter Horse, Black American Saddle Horse, Black Lusitano Equestrian Horse, and Andalusian Horse. Sometimes you pay for the quality. But I've heard both are great quality.